The travel agent presumably worked at and owned Vacations Travel. He was also a ghost, who remains trapped in the Chest of Demons.
Physical appearance
In human form, the travel agent was a Caucasian male, with black hair, and wore a green suit with a black tie. When in translucent ghost form, he wore a blue suit similar to the one he wore while he was disguised as Captain Ferguson.
Personality
He was easily irritated, but was able to hide it well when in human form. He was also usually polite when he is in human form, as well as when he was disguised as Captain Ferguson. However, he was demanding and quite rude when in ghost form.
Powers and abilities
Although being a ghost, he could take on the form of a normal human.
History
The 13 Ghosts of Scooby-Doo
When Daphne Blake, Scooby-Doo, Shaggy Rogers, Flim-Flam, and Scrappy-Doo came into his travel agency looking for a vacation in order to calm Scooby's nerves (Scooby had become frightened from the constant ghost hunting), he suggested an ocean cruise on the Queen Mertyl. He handed Daphne the tickets to the cruise, and the gang left the agency.
Later, on the cruise ship, the captain revealed himself to be a disguise of the travel agent, as well as the ghost of the captain who sunk with the ship fifty years earlier. He chased the gang around the ship, but was eventually swallowed by the tornado-like body of a cyclops demon who escaped from the Chest of Demons, after the ship crossed into the Bermuda Triangle.[1]